Refund and Returns Policy

At Rathermarks, a proud brand of Maisyh LLC, we are dedicated to ensuring your satisfaction with our premium home kitchen essentials. Our Refund and Returns Policy is designed to be transparent, fair, and customer-focused, allowing you to shop with confidence. This policy applies to all purchases made within the United States. Below, we outline the details of our policies for returns, exchanges, refunds, cancellations, and warranties.

Eligibility for Returns and Exchanges

You may return or exchange items purchased from Rathermarks within 30 days of delivery, provided they meet the conditions outlined below. This policy applies to all kitchen products, including cutlery sets and cookware collections.

Conditions for Returns

To qualify for a return or exchange, items must be:

  • Unused, in their original condition, and in the original packaging.
  • Accompanied by proof of purchase (e.g., order confirmation email or receipt).
  • Free of damage caused by misuse, neglect, or improper handling. For example, products with visible wear, such as knives chipped due to improper use, will not be eligible.

How to Return or Exchange an Item

To initiate a return or exchange:

  1. Contact Us: Email us at contact@rathermarks.com within 30 days of delivery, including your order number and reason for return.
  2. Receive Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) number and instructions within 1 business day.
  3. Ship the Item: Package the item securely and send it within 7 days of receiving the RMA to: Rathermarks Returns 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA
  4. Include the RMA number and a copy of your proof of purchase in the package.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
  • Prepaid Labels: For eligible defective or incorrect items, Rathermarks will provide a prepaid shipping label.

Return Method

We recommend using a trackable shipping service (e.g., USPS, UPS, or FedEx) to ensure safe delivery. Rathermarks is not responsible for lost or damaged return shipments.

Non-Returnable Items

Currently, all Rathermarks products are eligible for return or exchange, provided they meet the conditions above.

Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us at contact@rathermarks.com within 7 days of delivery with photos of the issue.
  • We will provide a prepaid return label and arrange for a replacement or refund, based on your preference and product availability.

Refund Processing

  • Inspection: Returned items will be inspected within 1–2 business days of receipt to confirm eligibility.
  • Processing Time: Refunds are processed within 3–5 business days after inspection.
  • Payment Method: Refunds will be issued to the original payment method (Stripe or PayPal).
  • Notification: You will receive an email confirmation once the refund is processed.

Exchange Policy

  • Eligibility: Exchanges are subject to the same conditions as returns and are based on product availability.
  • Process: Follow the return process above, specifying your desired exchange item in your email. If the exchange item is priced higher, you will be invoiced for the difference. If lower, the difference will be refunded.
  • Shipping: Rathermarks covers shipping costs for exchanges due to defective or incorrect items.

Cancellation Policy

  • Order Cancellation: You may cancel your order before it ships by emailing contact@rathermarks.com. If the order has already shipped, it will be treated as a return.
  • Processing: Cancellations are processed within 1–2 business days, with refunds issued to the original payment method (Stripe or PayPal) within 1–3 business days.

Restocking Fee

Rathermarks does not charge a restocking fee for eligible returns or exchanges, ensuring a hassle-free experience.

Warranty Policy

Our kitchen products come with a one-year limited warranty covering manufacturing defects under normal use. This warranty does not cover damage due to misuse, accidents, or normal wear and tear. To file a warranty claim:

  • Email contact@rathermarks.com with your order number, description of the issue, and photos.
  • We will evaluate the claim and provide a replacement or repair if eligible.

Reasons for Return

Common reasons for returns include:

  • Item does not meet expectations.
  • Incorrect item received.
  • Damaged or defective product.
  • Change of mind (if the item meets return conditions).

Contact Us

For questions or assistance with returns, exchanges, refunds, or warranty claims, our team is here to help:

Company Name: Maisyh LLC

Company Number: B20250111159

Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA

Email: contact@rathermarks.com

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

This policy is prominently displayed on our website at https://rathermarks.com to ensure easy access. At Rathermarks, we strive to make your shopping experience seamless and enjoyable. Thank you for choosing us to elevate your culinary journey!