Refund and Returns Policy
At Rathermarks, a proud brand under Maisyh LLC, your satisfaction is paramount. We strive to provide exceptional home kitchen products, including premium cutlery and cookware sets. However, we understand that sometimes a return or exchange may be necessary. Our policy is designed to offer clear guidance and ensure a hassle-free experience.
Eligibility for Returns and Exchanges
Products purchased from Rathermarks may be returned or exchanged within 30 days from the date of delivery. To qualify, items must be unused, in their original packaging, and in the exact condition in which they were received.
How to Return or Exchange an Item
To initiate a return or exchange, please email us at contact@rathermarks.com with your order number, the reason for your return, and whether you seek a refund or an exchange. After reviewing your request, we’ll promptly send you further instructions.
Return Address: Maisyh LLC 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA
Return Conditions
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Items must be returned in original, unused condition with all original tags, packaging, and documentation.
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Products that show signs of use, damage, or missing components may be denied a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.
Non-Returnable Items
Due to hygiene and safety considerations, certain kitchen products cannot be returned if they have been opened, used, or their original packaging has been compromised. These include:
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Cutlery sets
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Cookware sets
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Kitchen utensils and gadgets
Please thoroughly inspect these products upon delivery before opening them.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us immediately at contact@rathermarks.com. Include photos of the damaged item(s) and packaging, and we’ll swiftly resolve the issue by providing a replacement, exchange, or refund.
Exchange Policy
Exchanges can be made within 30 days of delivery. Once we receive your returned item, your requested exchange will be shipped promptly, provided the exchanged item is in stock. If the desired product is unavailable, we will issue a full refund.
Reason for Return
We ask that customers provide the reason for their return to help us improve our products and services. Your feedback is highly appreciated and essential to our continuous improvement.
Refund Processing Time
Once your return is received and inspected, refunds will be processed within 2-5 business days. Refunds will be issued to your original payment method.
Can I Change My Shipping Address?
To change your shipping address, please contact us immediately at contact@rathermarks.com. We can only modify shipping details before the order has shipped.
Cancellation Policy
Orders can be canceled if they have not yet shipped. Please reach out promptly to contact@rathermarks.com to request a cancellation.
Warranty Policy
Rathermarks products come with a comprehensive 1-year warranty covering manufacturing defects and quality issues. This warranty excludes normal wear and tear, accidental damage, misuse, or unauthorized alterations.
For warranty claims, please contact our support team with proof of purchase and details about the issue at contact@rathermarks.com.
Pricing and Product Information
Rathermarks makes every effort to ensure accurate pricing and product descriptions. However, we reserve the right to correct any errors in pricing or product information, even after your order has been placed. If such errors occur, we will notify you immediately and give you the option to confirm your order with the corrected details or cancel the order.
Questions or Support?
If you have any further questions or require assistance, please don’t hesitate to contact us:
Company Name: Maisyh LLC
Company Number: B20250111159
Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA
Email: contact@rathermarks.com
Phone: +1 (716) 830 1323
Contact Form: Click here
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
Thank you for choosing Rathermarks—where your satisfaction is always our priority!