Shipping Policy

At Rathermarks, a proud brand of Maisyh LLC, we are committed to delivering your premium home kitchen essentials, such as elegant cutlery sets and high-quality cookware, with efficiency and care. Our Shipping Policy is designed to be transparent, customer-focused, and aligned with industry best practices to ensure a seamless shopping experience. This policy applies exclusively to shipments within the United States. Below, we provide detailed information about our shipping processes, costs, and procedures to help you shop with confidence.

Shipping Locations

Rathermarks ships exclusively within the United States, including all 50 states and Washington, D.C. We do not offer international shipping at this time. All orders are shipped from our warehouse located at: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA

Order Processing Time

Orders are processed Monday through Friday, 7:00 AM to 6:00 PM Pacific Time (PT), excluding major U.S. holidays.

  • Processing Time: Orders are typically processed within 2–4 business days from the time of purchase.
  • Order Cut-Off Time: Orders placed before 6:00 PM PT Monday through Friday are processed the same day. Orders placed after 6:00 PM PT or on weekends/holidays will be processed the next business day.
  • Holiday Periods: Processing and shipping times may be extended during major U.S. holidays, such as Thanksgiving, Christmas, or New Year’s Day. We will notify you via email if your order is affected by holiday delays.

Shipping Time & Delivery Estimates

Once your order is processed, it will be shipped via one of our trusted carriers: FedEx, UPS, or USPS.

  • Delivery Time: Standard shipping takes 7–10 business days from the date of shipment, depending on your location within the U.S.
  • Estimated Arrival: Total delivery time (processing + shipping) is approximately 9–14 business days from the order date.
  • Holiday Delays: Shipping times may be extended during peak holiday seasons. We recommend placing orders early to account for potential delays.
    Note: Delivery times are estimates and may vary due to factors such as weather, carrier delays, or high order volumes. Rathermarks is not responsible for delays caused by external factors.

Shipping Rates

We offer competitive shipping rates to ensure affordability:

  • Free Shipping: Orders totaling $199 or more qualify for free standard shipping.
  • Flat Rate Shipping: Orders under $199 incur a $7.99 flat shipping fee.
  • Tax-Free: All orders are tax-free, as Rathermarks does not charge sales tax on purchases.

Shipping fees are calculated at checkout based on the order subtotal before discounts or promotions. No additional handling or surcharges are applied.

How Shipping Fees Are Calculated

Our shipping fees are determined by:

  • Order Value: Free for orders over $199; $7.99 for orders under $199.
  • Destination: Fees are standardized for all U.S. locations, ensuring fairness.
  • Carrier Rates: We partner with FedEx, UPS, and USPS to secure cost-effective rates, passing savings to you.

You’ll see the exact shipping cost at checkout before finalizing your purchase.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress within 1–2 business days of shipment.

  • Track your order directly on the carrier’s website (FedEx, UPS, or USPS).
  • If you don’t receive a tracking number within 4 business days of placing your order, contact us at contact@rathermarks.com.

Shipping Restrictions

  • Residential Addresses Only: We ship to residential addresses within the U.S. but cannot deliver to P.O. boxes, APO/FPO addresses, or freight forwarding services.
  • Hazardous Materials: Our kitchen products (e.g., knives, cookware) comply with U.S. shipping regulations. No restricted or hazardous items are included in our inventory.
  • Bulk Orders: For large or bulk orders, additional processing time or shipping fees may apply. We’ll notify you at checkout if applicable.

Address Changes & Accuracy

  • Accurate Addresses: Please ensure your shipping address is complete and correct at checkout, including apartment numbers, street names, and ZIP codes. Rathermarks is not responsible for delays or non-delivery due to incorrect addresses.
  • Address Changes: To update your address before shipment, email contact@rathermarks.com with your order number within 24 hours of placing your order. Changes cannot be guaranteed after the order is processed.
  • Undeliverable Packages: If a package is returned due to an incorrect or incomplete address, you may be responsible for additional shipping fees to resend the order.

Delivery Problems

If you experience issues with delivery, such as a missing package or delayed shipment:

  • Contact Us: Email contact@rathermarks.com within 7 days of the estimated delivery date with your order number and details of the issue.
  • Resolution Time: We aim to resolve delivery issues within 5–7 business days. This may involve coordinating with the carrier or issuing a replacement/refund.
  • Carrier Delays: While we strive for timely delivery, Rathermarks is not liable for delays caused by carriers, weather, or unforeseen circumstances.

Damaged or Lost Items

  • Damaged Items: If your order arrives damaged, email contact@rathermarks.com within 7 days of delivery with photos of the damage and packaging. We’ll provide a prepaid return label and arrange a replacement or refund based on your preference and product availability.
  • Lost Items: If your order is confirmed lost by the carrier, contact us at contact@rathermarks.com. We’ll initiate a claim with the carrier and provide a replacement or refund within 5–7 business days after verification.
  • Inspection: Please inspect your package upon receipt and report issues promptly to ensure swift resolution.

Handling Charges

Rathermarks does not charge handling fees or additional surcharges. The shipping fee displayed at checkout is the final cost for delivery.

Delayed or Out-of-Stock Items

  • Delays: If an item is temporarily delayed due to high demand or supplier issues, we’ll notify you via email with an updated delivery estimate. You may cancel your order for a full refund if the delay exceeds 14 business days.
  • Out-of-Stock: If an item is out of stock after your order is placed, we’ll contact you within 2 business days to offer a substitute, refund, or estimated restock date. You may choose to wait, select an alternative, or cancel the order.

Returns & Exchanges

For details on returning or exchanging items, please refer to our Refund and Returns Policy. Key points:

  • Returns are accepted within 30 days of delivery for eligible items (unused, in original packaging).
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Refunds are processed within 3–5 business days after we receive the returned item.

Contact Us

For questions or assistance with shipping, tracking, or delivery issues, our team is here to help:

Company Name: Maisyh LLC

Company Number: B20250111159

Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA

Email: contact@rathermarks.com

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

This policy is prominently displayed on our website at https://rathermarks.com to ensure transparency and accessibility. At Rathermarks, we strive to deliver your kitchen essentials with care and precision, making your shopping experience seamless and enjoyable. Thank you for choosing us to elevate your culinary journey!