Shipping Policy

Welcome to Rathermarks, proudly operated by Maisyh LLC, your premier online destination for quality home kitchen essentials, including premium cutlery and cookware sets. We are committed to providing you with a smooth and efficient shopping experience, from order placement to timely delivery.

Order Processing

At Rathermarks, we strive to process and ship your orders promptly. Our order processing time is typically 2-4 business days, available from Monday to Friday, 7:00 AM to 6:00 PM Pacific Time (PT).

Please note that orders received after our daily cut-off time of 5:00 PM Pacific Time (PT) will be processed on the next business day. Orders placed during weekends or public holidays will be processed on the following business day.

Shipping Methods and Carriers

We proudly partner with trusted and reliable shipping providers, including FedEx, UPS, and USPS, to ensure your items reach you quickly and securely.

Shipping Rates and Costs

  • Free Shipping is provided for all orders totaling $199 or more.

  • Orders under $199 will incur a nominal shipping fee of $7.99.

Shipping Time & Delivery Estimates

After your order is processed, delivery typically takes 7 to 10 business days, from Monday to Friday. While we make every effort to meet these timelines, occasional delays due to carrier issues, weather conditions, or other external factors may occur.

Shipping Area

Currently, Rathermarks exclusively ships within the United States. Unfortunately, we do not offer international shipping or delivery outside of the continental US at this time.

Shipping Restrictions

Please note certain limitations and restrictions may apply to the delivery of specific products, especially items requiring special handling. Should this affect your order, we will promptly notify you.

P.O. Box Delivery: Rathermarks does not ship to P.O. Box addresses. Please provide a physical address to ensure successful delivery.

Tax Information

Orders placed at Rathermarks are subject to a standard tax rate of 5%, applied in accordance with applicable state and local laws.

Tracking Your Order

Upon shipment, you’ll receive a confirmation email with a tracking number, allowing you to track your order in real-time. If you do not receive a tracking number within the expected timeframe, please contact our support team at contact@rathermarks.com.

Damaged, Lost, or Missing Items

If your shipment arrives damaged, is lost, or is missing items, please notify us within 5 days of delivery. For damaged goods, kindly provide clear photographs of the damage to contact@rathermarks.com. Rathermarks will resolve the issue swiftly, typically within 5-7 business days, by offering a replacement, exchange, or refund.

Delivery Issues

If your order shows as delivered but you have not received it, please check your surroundings and inquire with neighbors. If the issue persists, contact our support team immediately, and we will promptly investigate and resolve your case.

Undeliverable Orders: If an order is returned to Rathermarks due to an incorrect address, refusal by the recipient, or any other delivery issues beyond our control, the customer will be responsible for any additional shipping charges to resend the order.

Handling Charges

Rathermarks does not apply any additional handling charges. Our clear pricing ensures transparency and simplicity in your shopping experience.

Delayed or Out-of-Stock Items

We make every effort to accurately display inventory levels. However, occasionally an item may become out-of-stock or delayed. In such cases, we will notify you immediately and provide options to wait for restocking, select a replacement, or cancel the order for a full refund.

Delays Due to Unforeseen Circumstances: Rathermarks will not be responsible for delays resulting from severe weather, natural disasters, or other uncontrollable factors. We will keep you informed of any delays affecting your order.

Returns & Exchanges

Please review our comprehensive Refund and Returns Policy for detailed information regarding returns, exchanges, and refunds.

Customer Support

If you have any questions, concerns, or need assistance with your order, please reach out to our friendly customer support team:

Company Name: Maisyh LLC

Company Number: B20250111159

Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA

Email: contact@rathermarks.com

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing Rathermarks—where excellence meets efficiency in every shipment!