Payment Methods

At Rathermarks, a proud brand of Maisyh LLC, we prioritize a secure and seamless payment experience for our customers purchasing premium home kitchen essentials, such as elegant cutlery sets and high-quality cookware. Our Payment Methods Policy is designed to be transparent, customer-focused, and aligned with industry best practices to ensure confidence in every transaction. This policy applies to all purchases made within the United States through our website, https://rathermarks.com. Below, we outline our accepted payment methods, security measures, and payment processes to provide clarity and trust.

Accepted Payment Methods

Rathermarks accepts the following secure payment methods:

  • PayPal: Pay conveniently using your PayPal account or linked credit/debit cards.
  • Stripe: Pay securely with major credit and debit cards, including Visa, MasterCard, American Express, and Discover, processed through Stripe’s trusted platform.

No additional fees are charged for using either payment method. The total amount displayed at checkout, including any applicable shipping fees, is the final amount charged.

Payment Security

Your security is our top priority. We implement industry-leading measures to protect your payment information:

  • Encryption: All transactions are processed using Secure Sockets Layer (SSL) encryption to safeguard your personal and financial data.
  • Trusted Payment Processors: PayPal and Stripe are globally recognized for their robust security standards, ensuring your information is protected against unauthorized access.
  • No Data Storage: Rathermarks does not store your credit card or payment details on our servers. All payment information is handled directly by PayPal or Stripe.
  • PCI Compliance: Our payment systems adhere to Payment Card Industry Data Security Standards (PCI DSS) to ensure the highest level of transaction security.

We recommend using a secure internet connection and updated browser when making payments to further enhance your safety.

Payment Process and Confirmation

Our payment process is straightforward and transparent:

  • Checkout: Select your preferred payment method (PayPal or Stripe) at checkout. You’ll see the total amount, including any shipping fees ($7.99 for orders under $199; free for orders over $199), before confirming your purchase.
  • Authorization: Payments are authorized immediately upon order placement to verify funds. For Stripe, your card is charged only after the order is successfully processed. For PayPal, you’ll be redirected to PayPal’s secure portal to complete the transaction.
  • Order Processing: Once payment is confirmed, your order enters our processing queue (2–4 business days, Monday–Friday, 7:00 AM–6:00 PM PT). Orders placed before 6:00 PM PT are processed the same day; otherwise, processing begins the next business day.
  • Confirmation: You’ll receive an email confirmation of your payment and order details within 24 hours of purchase. If you don’t receive this email, check your spam/junk folder or contact us at contact@rathermarks.com.
  • Failed Payments: If a payment fails (e.g., due to insufficient funds or incorrect details), we’ll notify you via email to update your payment method within 48 hours to avoid order cancellation.

Billing Information

  • Accurate Details: Please ensure your billing address and payment information are correct at checkout to avoid delays or failed transactions. Rathermarks is not responsible for issues arising from incorrect billing details.
  • Currency: All transactions are processed in U.S. dollars (USD).
  • Tax-Free: Rathermarks does not charge sales tax on purchases, as outlined in our Shipping Policy.

Refunds and Chargebacks

For details on refunds, please refer to our Refund and Returns Policy. Key points:

  • Refunds are issued to the original payment method (PayPal or Stripe) within 3–5 business days after we receive and inspect returned items.
  • If you believe a charge was made in error, contact us at contact@rathermarks.com before initiating a chargeback with your bank or PayPal. We aim to resolve payment disputes within 5–7 business days.

Payment Restrictions

  • No Cash or Checks: We do not accept cash, checks, or money orders for online purchases.
  • U.S. Transactions Only: Payments are accepted only for orders shipped within the United States, consistent with our shipping restrictions.
  • Fraud Prevention: Rathermarks reserves the right to decline transactions suspected of fraud or unauthorized activity. If your payment is flagged, we’ll contact you to verify details.

Contact Us

For questions or assistance with payments, order confirmation, or billing issues, our team is here to help:

Company Name: Maisyh LLC

Company Number: B20250111159

Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA

Email: contact@rathermarks.com

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

This policy is prominently displayed on our website at https://rathermarks.com to ensure transparency and accessibility. At Rathermarks, we strive to make every transaction secure, efficient, and hassle-free. Thank you for choosing us to elevate your culinary journey!