Frequently Asked Questions (FAQs)
At Rathermarks, a proud brand of Maisyh LLC, we strive to provide a seamless shopping experience for our premium home kitchen essentials, including elegant cutlery sets and high-quality cookware. Our FAQs are designed to address common customer inquiries with clarity and transparency, ensuring you have all the information needed to shop confidently on https://rathermarks.com. This page is tailored for our U.S. customers and aligns with our Shipping Policy, Refund and Returns Policy, and Payment Methods.
General Questions
What products does Rathermarks sell?
Rathermarks specializes in premium home kitchen essentials, such as durable cookware collections and elegant cutlery sets, designed to inspire home chefs across the United States.
Where is Rathermarks located?
Our warehouse and operations are based at: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA
How can I contact Rathermarks?
You can reach our customer service team via:
- Email: contact@rathermarks.com
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Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
Ordering and Payment
What payment methods does Rathermarks accept?
We accept PayPal and Stripe (for Visa, MasterCard, American Express, and Discover). No additional fees are charged. For details, see our Payment Methods.
Is my payment information secure?
Yes, all transactions are protected with SSL encryption, and we do not store your payment details. PayPal and Stripe, our trusted processors, comply with PCI DSS standards. Learn more in our Payment Methods.
Why did my payment fail?
Payment failures may occur due to incorrect card details, insufficient funds, or security flags. You’ll receive an email notification within 24 hours if your payment fails, with instructions to update your payment method within 48 hours to avoid order cancellation. Contact us at contact@rathermarks.com for assistance.
Will I be charged sales tax?
No, Rathermarks does not charge sales tax on purchases, as outlined in our Shipping Policy.
How do I know my order was placed successfully?
You’ll receive an email confirmation within 24 hours of placing your order, including payment and order details. Check your spam/junk folder if you don’t see it, or email contact@rathermarks.com.
Shipping and Delivery
Where does Rathermarks ship?
We ship exclusively within the United States, including all 50 states and Washington, D.C. We do not offer international shipping. See our Shipping Policy.
How long does shipping take?
Orders are processed within 2–4 business days (Monday–Friday, 7:00 AM–6:00 PM PT). Standard shipping takes 7–10 business days, for a total delivery time of 9–14 business days from the order date. Holiday periods may extend these timelines. Check our Shipping Policy for details.
How much does shipping cost?
- Free Shipping: Orders over $199.
- Flat Rate: $7.99 for orders under $199.
Shipping costs are displayed at checkout. See our Shipping Policy.
Which carriers does Rathermarks use?
We partner with FedEx, UPS, and USPS for reliable delivery.
Can I track my order?
Yes, you’ll receive a tracking number via email within 1–2 business days after your order ships. Track your package on the carrier’s website. Contact contact@rathermarks.com if you don’t receive tracking within 4 business days.
Can I change my shipping address after placing an order?
Address changes can be requested within 24 hours of placing your order by emailing contact@rathermarks.com with your order number. Changes are not guaranteed after processing begins. Ensure your address is accurate at checkout to avoid delays. See our Shipping Policy.
What happens if my package is delayed or lost?
If your order is delayed beyond the estimated 9–14 business days, email contact@rathermarks.com within 7 days of the expected delivery date. For lost packages, we’ll file a claim with the carrier and provide a replacement or refund within 5–7 business days after verification. See our Shipping Policy.
What if my order arrives damaged?
Inspect your package upon receipt. If damaged, email contact@rathermarks.com within 7 days of delivery with photos of the damage and packaging. We’ll provide a prepaid return label and arrange a replacement or refund. See our Shipping Policy.
Returns and Refunds
What is Rathermarks’ return policy?
You can return eligible items (unused, in original packaging) within 30 days of delivery. Customers cover return shipping costs unless the item is defective, damaged, or incorrect. Refunds are processed within 3–5 business days after inspection. See our Refund and Returns Policy.
How do I return an item?
- Email contact@rathermarks.com within 30 days with your order number and reason for return.
- Receive a Return Merchandise Authorization (RMA) number and instructions.
- Ship the item within 7 days of receiving the RMA to: Rathermarks Returns 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA
Include the RMA number and proof of purchase. See our Refund and Returns Policy.
Can I exchange an item?
Yes, exchanges are available for eligible items, subject to availability. Follow the return process and specify your desired exchange item. You’ll be invoiced for any price difference or refunded if the new item is less expensive. Rathermarks covers shipping for exchanges due to defects or errors. See our Refund and Returns Policy.
How long does it take to process a refund?
Returned items are inspected within 1–2 business days of receipt. Refunds are issued to the original payment method (PayPal or Stripe) within 3–5 business days after inspection. You’ll receive an email confirmation once processed. See our Refund and Returns Policy.
Are there any non-returnable items?
All Rathermarks products are eligible for return if unused and in original packaging. Items damaged due to misuse (e.g., knives chipped from improper use) are not eligible. See our Refund and Returns Policy.
Cancellations and Warranty
Can I cancel my order?
Yes, you can cancel before the order ships by emailing contact@rathermarks.com. Cancellations are processed within 1–2 business days, with refunds issued to PayPal or Stripe within 1–3 business days. If the order has shipped, it will be treated as a return. See our Refund and Returns Policy.
What is the warranty on Rathermarks products?
Our products come with a one-year limited warranty covering manufacturing defects under normal use. Damage from misuse or normal wear is not covered. To file a claim, email contact@rathermarks.com with your order number, issue description, and photos. We’ll provide a replacement or repair if eligible. See our Refund and Returns Policy.
What if an item is out of stock?
If an item is out of stock after your order is placed, we’ll email you within 2 business days to offer a substitute, refund, or estimated restock date. You can choose to wait, select an alternative, or cancel the order. See our Shipping Policy.
Additional Information
Do you ship to P.O. boxes or APO/FPO addresses?
No, we ship only to residential addresses within the U.S. and cannot deliver to P.O. boxes, APO/FPO addresses, or freight forwarding services. See our Shipping Policy.
How do I resolve a payment dispute?
If you believe a charge was made in error, email contact@rathermarks.com before initiating a chargeback. We aim to resolve disputes within 5–7 business days. See our Payment Methods.
How can I provide feedback or report an issue?
We value your feedback! Email contact@rathermarks.com with your comments, concerns, or suggestions. For issues with orders, include your order number for faster resolution.
Contact Us
For further assistance, our team is here to help:
Company Name: Maisyh LLC
Company Number: B20250111159
Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA
Email: contact@rathermarks.com
Phone: +1 (716) 830 1323
Contact Form: Click here
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
This FAQ page is prominently displayed on our website at https://rathermarks.com to ensure easy access. At Rathermarks, we are dedicated to making your shopping experience effortless and enjoyable. Thank you for choosing us to elevate your culinary journey!