Privacy Policy

Rathermarks, a proud brand of Maisyh LLC (“we,” “our,” or “us”), is committed to protecting your privacy while offering premium home kitchen essentials, such as elegant cutlery sets and high-quality cookware. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, https://rathermarks.com, and its associated services (collectively, the “Rathermarks Service”). By accessing or using the Rathermarks Service, you agree to the practices described in this Privacy Policy, our Term & Conditions, and related policies, including our Shipping Policy, Refund and Returns Policy, Payment Methods, FAQs, Disclaimer, and Do Not Sell My Information. This policy is designed to be transparent, compliant with Google Shopping standards, and crafted to avoid misrepresentation.

Definitions and Key Terms

For clarity, the following terms are defined as used in this Privacy Policy:

  • Cookie: A small data file stored by your web browser to identify your device, provide analytics, or remember preferences like language or login details.
  • Company: Maisyh LLC, located at 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA, responsible for your information under this Privacy Policy.
  • Country: United States, where Rathermarks is based.
  • Customer: An individual or entity that uses the Rathermarks Service to purchase products or interact with our services.
  • Device: Any internet-connected device (e.g., phone, tablet, computer) used to access the Rathermarks Service.
  • IP Address: A unique number assigned to your device to identify its location and connection details on the internet.
  • Personal Data: Information that directly or indirectly identifies an individual, such as name, email, or address.
  • Service: The online shopping and customer support services provided by Rathermarks, as described on our website.
  • Third-Party Service: External providers, such as payment processors (PayPal, Stripe) or shipping carriers (FedEx, UPS, USPS), that support our operations.
  • Website: The Rathermarks website, accessible at https://rathermarks.com.
  • You: The individual or entity using the Rathermarks Service.

What Information Do We Collect?

We collect information to provide and improve the Rathermarks Service when you:

  • Visit our website.
  • Place an order.
  • Subscribe to our newsletter.
  • Contact us via email or support channels.

Information You Provide:

  • Personal Data: Name, email address, phone number, shipping address, billing address, and payment details (processed securely via PayPal or Stripe).
  • Order Details: Product selections, order history, and preferences.
  • Communication Data: Information shared when you email us at contact@rathermarks.com or submit feedback.

Information Collected Automatically:

  • Usage Data: IP address, browser type, device type, pages visited, and time spent on our website.
  • Cookies: Data to enhance functionality (e.g., remembering login details) and analytics.

Third-Party Data:

  • We may receive limited data from third-party services, such as fraud detection providers, when you submit your email or contact us.
  • Publicly available information from social media (if you share it with us) may be collected, subject to your privacy settings on those platforms.

How Do We Use Your Information?

We use your information to deliver a personalized and efficient shopping experience:

  • Order Fulfillment: Process transactions, ship products, and provide order updates, as outlined in our Shipping Policy and Payment Methods.
  • Customer Support: Respond to inquiries, resolve issues, and improve service quality.
  • Personalization: Tailor your website experience based on preferences and browsing behavior.
  • Marketing: Send newsletters or promotional offers if you opt in. You can unsubscribe at any time via the link in our emails.
  • Analytics: Analyze website usage to enhance performance and user experience.
  • Fraud Prevention: Detect and prevent fraudulent transactions using third-party tools.
  • Legal Compliance: Comply with applicable laws, regulations, or legal processes.

Do We Share Your Information?

Rathermarks does not sell your personal information, as detailed in our Do Not Sell My Information  policy. We may share information in the following cases:

Trusted Third-Party Service Providers:

  • Payment Processors: PayPal and Stripe process payments securely, as described in our Payment Methods.
  • Shipping Carriers: FedEx, UPS, and USPS receive shipping details to deliver orders, per our Shipping Policy.
  • Service Providers: Providers for hosting, analytics, email management, or customer support may access limited data to perform their functions. These providers are contractually obligated to protect your information.

Business Transactions:

  • In the event of a merger, acquisition, or asset sale, your information may be transferred to a successor entity, subject to equivalent privacy protections.

Legal Requirements:

  • We may disclose information to comply with court orders, subpoenas, or law enforcement requests, or to protect our rights, safety, or property.

Aggregated Data:

  • Non-identifiable, anonymized data may be shared with analytics partners to improve our services or for advertising purposes.

When and Where Do We Collect Information?

We collect information:

  • Directly from You: When you place an order, contact us, or subscribe to our newsletter.
  • Automatically: Via cookies, IP addresses, or analytics tools when you visit our website.
  • From Third Parties: Limited data from fraud detection services or social media platforms (if you share it), subject to your privacy settings.

All data is processed and stored securely, primarily within the United States, where Rathermarks is incorporated.

How Do We Use Your Email Address?

By providing your email address, you consent to receive communications from us, including:

  • Order Updates: Confirmations, shipping notifications, and refund details.
  • Customer Support: Responses to your inquiries.
  • Marketing Emails: Newsletters or promotions, if you opt in. You can unsubscribe at any time using the link in each email.

We do not send unsolicited commercial emails. Email addresses provided during checkout are used solely for order-related communications unless you opt in to marketing. For California residents, CCPA opt-out options are available, as noted in our Do Not Sell My Information policy.

How Long Do We Keep Your Information?

We retain your information only as long as necessary to:

  • Fulfill orders and provide services.
  • Comply with legal obligations (e.g., tax or warranty records).
  • Resolve disputes or support claims.

When no longer needed, we delete or anonymize your information. For example, order data is typically retained for 7 years to meet tax requirements, while marketing preferences are removed upon unsubscribe requests.

How Do We Protect Your Information?

We implement robust security measures to safeguard your data:

  • Encryption: All transactions use Secure Sockets Layer (SSL) technology.
  • Payment Security: Payment details are processed securely by PayPal and Stripe, and we do not store credit card information, as detailed in our Payment Methods.
  • Access Controls: Only authorized personnel with special access rights can view personal data, and they are bound by confidentiality agreements.
  • Regular Audits: We monitor and update our systems to prevent unauthorized access.

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security but commit to using reasonable efforts to prevent breaches. If a breach occurs, we will notify affected users as required by law.

Can You Update or Correct Your Information?

You have the right to:

  • Access: Request details about the personal information we hold.
  • Correct: Update inaccurate or incomplete information.
  • Delete: Request deletion of your data, subject to legal or operational requirements.
  • Opt-Out: Restrict certain uses, such as marketing emails or data sharing, as outlined in our Do Not Sell My Information policy.

To exercise these rights, email us at contact@rathermarks.com with your request, including your name, email, and order number (if applicable). We may verify your identity to protect your privacy, typically within 5–7 business days. Updates or deletions will be processed promptly, but residual data may remain in backup systems for legal or technical reasons.

Children’s Privacy

Rathermarks does not knowingly collect personal information from children under 13 without parental consent. If you are under 13, please use our website only with a parent or guardian’s permission. If we learn that we have collected data from a child under 13 without consent, we will delete it promptly. Parents or guardians can contact us at contact@rathermarks.com with concerns.

Third-Party Services

We use trusted third-party services, such as PayPal, Stripe, FedEx, UPS, and USPS, to process payments and deliver orders. These providers may collect or process your data under their own privacy policies. Rathermarks is not responsible for their practices, but we ensure they are contractually obligated to protect your information. For details, see our Payment Methods and Shipping Policy.

Our website may link to third-party sites (e.g., carrier tracking pages). These sites are not controlled by Rathermarks, and their privacy policies apply. Accessing third-party sites is at your own risk.

Cookies

Rathermarks uses cookies to enhance your experience:

  • Essential Cookies: Enable core functions, such as login or cart management.
  • Analytics Cookies: Track usage to improve website performance.
  • Advertising Cookies: Support targeted ads based on your browsing behavior.

Cookies do not store personally identifiable information. You can manage or disable cookies via your browser settings, but this may limit website functionality (e.g., losing saved login details). For more details, see our Do Not Sell My Information policy.

Advertising

Our website may display third-party advertisements or links to external sites. Rathermarks does not endorse or guarantee the accuracy, quality, or reliability of these ads or sites. We use cookies for interest-based advertising to make ads relevant, but you can opt out via browser settings or our Do Not Sell My Information policy. Advertising helps keep our services accessible, and we strive to ensure ads are safe and unobtrusive.

Sale of Business

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a successor entity. We will ensure any transferee adheres to this Privacy Policy or notify you in advance to allow you to opt out, as required by law.

Governing Law

This Privacy Policy is governed by the laws of the State of California, USA, without regard to conflict of law principles. Any disputes arising from this policy or your use of the Rathermarks Service shall be resolved in the state or federal courts of Los Angeles County, California, and you consent to their jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, with the effective date noted. We will notify you via email or website notice if changes significantly affect your data rights. Continued use of the Rathermarks Service after updates constitutes acceptance of the revised policy. If you disagree, you may stop using our services or request data deletion.

Your Consent

By using our website, placing an order, or contacting us, you consent to this Privacy Policy and our data practices. If you do not agree, please refrain from using the Rathermarks Service.

Contact Us

For questions, data requests, or concerns about this Privacy Policy, please reach out:

Company Name: Maisyh LLC

Company Number: B20250111159

Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA

Email: contact@rathermarks.com

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

This Privacy Policy is prominently displayed on our website at https://rathermarks.com to ensure transparency and accessibility. At Rathermarks, we are dedicated to protecting your privacy while delivering exceptional kitchen essentials. Thank you for trusting us with your culinary journey!

Last Updated: June 25, 2025