Terms & Conditions

Welcome to Rathermarks, a proud brand of Maisyh LLC, offering premium home kitchen essentials such as elegant cutlery sets and high-quality cookware. By accessing or placing an order on our website, https://rathermarks.com, you confirm that you agree to be bound by these Terms and Conditions. These terms govern your use of our website, services, and any communication between you and Rathermarks. This policy is consistent with our Shipping Policy, Refund and Returns Policy, Payment Methods, FAQs, Disclaimer, and Do Not Sell My Information policies. Designed to be transparent, clear, and compliant with Google Shopping standards, these terms aim to avoid misrepresentation and ensure a seamless experience for our U.S. customers.

General Agreement

By using the Rathermarks website or services (collectively, the “Rathermarks Service”), you agree to these Terms and Conditions as a legally binding contract between you and Rathermarks (referred to as “Rathermarks,” “we,” “us,” or “our”). If you do not agree, please refrain from using our website or services. “You” refers to you as an individual or the entity you represent. Violation of these terms may result in account suspension or access restrictions without prior notice.

Definitions and Key Terms

To ensure clarity, the following terms are defined as used in these Terms and Conditions:

  • Cookie: A small data file stored by your web browser to identify your device, provide analytics, or remember preferences like language or login details.
  • Company: Maisyh LLC, located at 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA, responsible for your information under these Terms and Conditions.
  • Country: United States, where Rathermarks and its owners are based.
  • Device: Any internet-connected device (e.g., phone, tablet, computer) used to access the Rathermarks Service.
  • Service: The services provided by Rathermarks, including online shopping for kitchen essentials, as described on our website.
  • Third-Party Service: External providers, such as payment processors (PayPal, Stripe) or shipping carriers (FedEx, UPS, USPS), that support our operations.
  • Website: The Rathermarks website, accessible at https://rathermarks.com.
  • You: The individual or entity using the Rathermarks Service.

License

Rathermarks grants you a revocable, non-exclusive, non-transferable, limited license to access and use our website strictly in accordance with these Terms and Conditions. This license permits you to browse, shop, and interact with our services for personal, non-commercial use.

Restrictions

You agree not to, and will not permit others to:

  • License, sell, rent, lease, distribute, or otherwise commercially exploit the website or its content.
  • Modify, reverse engineer, disassemble, or create derivative works from any part of the website.
  • Remove or alter any proprietary notices, including copyright or trademark information, from Rathermarks or its affiliates.
  • Use the website for unlawful purposes, including fraud, harassment, or violation of intellectual property rights.

Violation of these restrictions may result in immediate termination of your access to the Rathermarks Service.

Return and Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery, provided they are unused and in original packaging. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Refunds are processed within 3–5 business days after inspection via PayPal or Stripe. For full details, please review our Refund and Returns Policy.

Payment Terms

We accept payments via PayPal and Stripe (for Visa, MasterCard, American Express, and Discover). All transactions are processed in U.S. dollars, and no sales tax is charged. Payments are authorized at checkout and finalized upon order processing. For security and payment details, see our Payment Methods.

Shipping Terms

Rathermarks ships exclusively within the United States. Orders are processed within 2–4 business days, with standard shipping taking 7–10 business days (total 9–14 business days). Free shipping applies to orders over $199; orders under $199 incur a $7.99 flat fee. We use FedEx, UPS, and USPS for delivery. For complete details, refer to our Shipping Policy.

Privacy and Data Protection

We are committed to protecting your privacy. Rathermarks does not sell personal information, as outlined in our Do Not Sell My Information policy. Limited data may be shared with trusted third-party providers (e.g., PayPal, Stripe, FedEx) solely to fulfill orders. For California residents, CCPA rights, including the right to opt out, are detailed in the same policy. Cookies may be used for analytics and functionality, but you can manage preferences via your browser settings.

Your Suggestions

Any feedback, comments, or suggestions you provide about the Rathermarks Service (“Suggestions”) are welcome and may be used by us to improve our offerings. By submitting Suggestions, you grant Rathermarks a non-exclusive, worldwide, royalty-free license to use, modify, or distribute them without compensation or credit to you.

Links to Other Websites

Our website may contain links to third-party websites, such as those of our payment processors or shipping carriers. Rathermarks is not responsible for the content, accuracy, or practices of these websites. Accessing third-party sites is at your own risk and subject to their terms and policies. For details on our third-party services, see our Payment Methods and Shipping Policy.

Cookies

Rathermarks uses cookies to enhance website performance, track usage, and remember preferences (e.g., login details). Cookies are non-essential, and disabling them may limit certain functionalities, such as personalized browsing. We do not store personally identifiable information in cookies. You can manage cookie settings through your browser. For more information, refer to our Do Not Sell My Information policy.

Limitation of Liability

To the fullest extent permitted by law:

  • Rathermarks is not liable for direct, indirect, incidental, or consequential damages (e.g., data loss, profit loss, or equipment damage) arising from the use or inability to use our website, products, or services, even if notified of potential damages.
  • We are not responsible for outcomes resulting from misuse of our products (e.g., improper use of knives or cookware), as noted in our Disclaimer.
  • Our liability for any claim related to your purchase is limited to the amount paid for the product or service.
  • Rathermarks is not liable for issues caused by third-party services (e.g., carrier delays or payment processor errors), as detailed in our Shipping Policy and Payment Methods.

Third-Party Services

We use trusted third-party services, such as PayPal, Stripe, FedEx, UPS, and USPS, to process payments and deliver orders. Rathermarks is not responsible for the accuracy, reliability, or policies of these services. You access third-party services at your own risk, subject to their terms. For details, see our Payment Methods and Shipping Policy.

Modifications to Our Website

Rathermarks reserves the right to modify, suspend, or discontinue the website or any service, temporarily or permanently, without notice or liability. We may also release updates, enhancements, or bug fixes that alter website features. Such changes are deemed part of the Rathermarks Service and subject to these Terms and Conditions.

Term and Termination

These Terms and Conditions remain in effect until terminated by you or Rathermarks. You may stop using the Rathermarks Service at any time without notifying us. We may suspend or terminate your access at our discretion, with or without cause, including for violation of these terms, suspected fraud, or legal requirements. Upon termination, your right to use the Rathermarks Service ceases, but any provisions intended to survive (e.g., liability, privacy) remain in effect.

Changes to These Terms and Conditions

We may update these Terms and Conditions to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, with the effective date noted below. We encourage you to review this page periodically. Continued use of the Rathermarks Service after changes constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by the laws of the State of California, USA, without regard to conflict of law principles. Any disputes arising from your use of the Rathermarks Service shall be resolved in the state or federal courts of Los Angeles County, California, and you consent to their jurisdiction.

Contact Us

For questions or concerns about these Terms and Conditions, please reach out to our team:

Company Name: Maisyh LLC

Company Number: B20250111159

Address: 1440 N Alta Vista Blvd Apt 301 Los Angeles, CA 90046, USA

Email: contact@rathermarks.com

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

These Terms and Conditions are prominently displayed on our website at https://rathermarks.com to ensure transparency and accessibility. At Rathermarks, we are dedicated to delivering exceptional kitchen essentials with clarity and trust. Thank you for choosing us to enhance your culinary experience!

Last Updated: June 25, 2025